LITSA CREDITS LTD is seeking a highly motivated and results-oriented Collection Agent to join our team. The Collection Agent will be responsible for contacting customers with outstanding debts and facilitating the collection of payments in a professional and timely manner. The ideal candidate will possess excellent communication and negotiation skills, a strong sense of responsibility, and the ability to work effectively in a target-driven environment.
Responsibilities:
- Contact customers with overdue accounts via telephone to secure payment.
- Negotiate payment plans and settlements with customers, considering their financial circumstances and company guidelines.
- Maintain accurate and detailed records of all communication and collection activities.
- Follow up on payment arrangements to ensure compliance.
- Resolve customer inquiries and disputes in a professional and courteous manner.
- Identify and escalate complex or high-risk accounts to the Collections Supervisor/Manager.
- Adhere to all company policies and procedures, as well as relevant legal and regulatory requirements (e.g., data protection, debt collection laws).
- Achieve and exceed monthly collection targets.
- Prepare and submit regular reports on collection activities and results.
- Collaborate with other departments, such as customer service and legal, as needed.
- Perform field visits as necessary